By Pascal Dennis

Based at the author's years of expertise operating with Toyota’s grasp lecturers and with businesses in the course of nice swap, this publication follows the tale tested within the Shingo Prize-winning booklet, Andy & Me: trouble & Transformation at the Lean Journey.

In a funky and readable type, Andy & Me and the sanatorium: additional Adventures at the Lean Journey follows Tom Pappas's courting with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled right into a significant big apple urban health center in difficulty. Can they translate and follow Toyota’s strong tools and pondering to save lots of the sanatorium from disaster?

Using a compelling novel layout, the e-book demonstrates how you can observe Lean considering in a healthcare surroundings. It illustrates the events, characters, and plant politics you'll probably face as you move via your Lean healthcare trip. because the tale unfolds, you can find the way in which of considering and behavioral adjustments required to enforce confirmed Toyota construction approach (TPS) equipment, instruments, and pondering in healthcare. you are going to learn:

  • What a Lean transformation in a sanatorium should still glance like
  • The total process you must take
  • The management and behavioral alterations required
  • How to enhance tactics and higher strengthen and have interaction people
  • How to construct and maintain a Lean administration system
  • How to translate and observe Deming’s "profound approach of knowledge"

This e-book presents transparent and easy counsel on what it takes to effectively enforce Toyota equipment in healthcare settings. It stocks worthy insights on how the several parts have to healthy jointly to convey measurable technique development effects. similar to its bestselling predecessors, this publication comprises examine questions after each one bankruptcy to aid studying and to facilitate dialogue in workshops or school room settings.

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Extra resources for Andy & Me and the Hospital: Further Adventures on the Lean Journey

Sample text

Did Dr. Harper tell you about ‘empowerment’? Thought so. You know what empowerment really means? Abandonment. We’ve lost many of our charge nurses, and almost all of our assistant nursing managers. Our span of control is ridiculous. Let’s schedule some time together. ” Arnold Penniman, the chief financial officer, is a burly African American from Philly. His office is full of Eagles memorabilia. Like Dr. Harper, he’s an Ivy League MBA (Wharton), and doesn’t mince words. “I’m a cynic by nature, Tom.

Over an hour,” she says. “My husband just went in there. ” As in the Cancer Center, Phlebotomy registration staff keep getting interrupted. I wonder what’s happening behind the wall. Are there also interruptions during blood draws, labeling, and analysis? How good are the process standards? Is defect-proofing built into them? How good are connections between the silos? I begin to understand how “wrong drug, wrong dose, wrong patient” might happen. I return to the main lobby and order espresso at the open air café.

Takinori (Andy) Saito is a retired former Toyota heavyweight who lives in New Jersey. When we met, my life was a train wreck. Our factory was about to close down, and I was in the midst of my divorce. “Some problems have no countermeasure, Tom-san,” Andy said. ” I didn’t know that Andy had resigned from Toyota in despair and guilt over the loss of his wife, Shizuko. “She was my wife, my best friend, my biggest supporter,” Andy told me. ” My sensei paid a terrible price for his inattention. Would I make the same mistake?

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